Last Updated: December 10, 2025

These Terms and Conditions ("Terms") govern your use of Yemvi Exports's ("Yemvi Exports," "we," "us," or "our") website and services. By accessing our website or engaging in business with us, you agree to these Terms.

1. Use of Website

Our website is intended for business and informational purposes. You agree to:

• Provide accurate and truthful information
• Not misuse or attempt to harm our website or services
• Not use automated systems to scrape or download content
• Respect intellectual property rights
• Use the website in compliance with applicable laws

We reserve the right to suspend or terminate access to users who violate these Terms.

2. Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However:

• Product images are for reference and may vary slightly from actual products
• Specifications are subject to change based on crop seasons and availability
• Prices are indicative and subject to confirmation based on quantity, destination, and market conditions
• We do not guarantee continuous availability of all products

Final product specifications and pricing will be confirmed in written quotations and purchase agreements.

3. Quotations and Orders

Quotations

• Quotations are valid for the period specified (typically 7-15 days)
• Prices are subject to confirmation based on market fluctuations
• Minimum order quantities (MOQ) may apply
• Quotations do not constitute a binding contract until confirmed order

Orders

• Orders must be placed in writing (email or signed purchase order)
• We reserve the right to accept or decline orders at our discretion
• Order confirmation will be sent via email
• Changes to orders must be requested before processing begins

4. Pricing and Payment

Pricing

All prices are quoted in USD, EUR, or INR as specified. Prices are:

• Exclusive of taxes, duties, and shipping unless stated otherwise
• Subject to change without notice until order confirmation
• Based on specified Incoterms (FOB, CIF, CFR, etc.)

Payment Terms

• Payment terms will be specified in the order confirmation
• Common payment methods: Bank transfer (TT), Letter of Credit (LC), advance payment
• New customers may be required to pay in advance or provide LC
• Late payments may incur interest charges
• Orders may be held until payment is received and cleared

5. Shipping and Delivery

Shipping

• Shipping terms will be specified using standard Incoterms (FOB, CIF, CFR, etc.)
• Delivery timelines are estimates and subject to factors beyond our control
• We work with reputable logistics partners for international shipments
• Risk and responsibility transfer as per agreed Incoterms

Export Documentation

We provide standard export documentation including:

• Commercial Invoice
• Packing List
• Certificate of Origin
• Phytosanitary Certificate (where applicable)
• Quality/Analysis Certificate
• Bill of Lading / Airway Bill

Customs and Import Duties

Buyers are responsible for:

• Import duties, taxes, and customs clearance in destination country
• Compliance with import regulations in their country
• Obtaining necessary import permits and licenses

6. Quality Assurance

We are committed to delivering high-quality products:

• All products meet specified quality standards
• Products are inspected before shipment
• Quality certificates are provided as required
• Products comply with FSSAI and international food safety standards

Quality Complaints

If you have quality concerns:

• Notify us within 7 days of receiving goods
• Provide photographic evidence and detailed description
• Allow us reasonable time to investigate
• Do not dispose of goods until issue is resolved

7. Returns and Refunds

Due to the nature of our export business:

• Returns are evaluated on a case-by-case basis
• Products must be in original condition and packaging
• Quality issues must be reported within 7 days of delivery
• Return shipping costs are typically borne by the buyer unless product defect is proven
• Refunds are processed only after investigation and approval

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for delays caused by shipping carriers, customs, weather, or force majeure events
• Our liability is limited to the invoice value of the goods
• We are not responsible for consequential, indirect, or special damages
• We are not liable for issues arising from improper storage or handling after delivery
• Claims must be made within 30 days of delivery

9. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, floods, droughts, crop failures
• War, terrorism, civil unrest
• Government actions, export/import restrictions
• Pandemics or health emergencies
• Strikes, labor disputes
• Transportation disruptions

In such cases, we will notify you promptly and work to minimize impact.

10. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Yemvi Exports and protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or branding without authorization
• Modify or create derivative works from our content

11. Confidentiality

Both parties agree to:

• Keep business terms, pricing, and negotiations confidential
• Not disclose sensitive information to third parties without consent
• Protect proprietary business information

12. Dispute Resolution

In case of disputes:

• Parties will first attempt to resolve through good-faith negotiation
• If unresolved, disputes will be subject to arbitration in Kerala, India
• Arbitration will be conducted under Indian Arbitration and Conciliation Act, 1996
• The language of arbitration will be English

13. Governing Law

These Terms are governed by the laws of India. The courts of Kerala, India shall have exclusive jurisdiction over any disputes arising from these Terms or our business relationship.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

15. Contact Information

For questions regarding these Terms or our services:

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Acknowledgment: By using our website or engaging in business with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.